I’ve just written about how the new gov.uk beta website will be exposing services provided by local government. An extract is below, and you can read the full entry on the Government Digital Service blog.
An important design rule of GOV.UK is to hide complexity, so if we are being truly user-centric, people should not need to understand the structure of government to be able to access services.
Search data tells us that when people search for government services, they often don’t distinguish between central or local government. Every week, on Directgov for example, tens of thousands of users search for ‘Council Tax’ or ‘Housing Benefit’, both of which are delivered through local councils.